Course Methodology

This highly practical and interactive course uses models, practical exercises, case studies, presentations and group discussions to develop managerial problem solving and decision making capabilities.

Participants in a group will be challenging other groups' findings and results and will be defending theirs. The use of participants’ real work situations adds practicality and facilitates transfer of learning. Participants will safely practice learned techniques which will then be easily applicable at the workplace

Course Objectives

By the end of the course, participants will be able to:

• Explain the structured model for systematically addressing problems and decisions
• Practice the use of key tools and techniques for analyzing and solving problems
• Conduct a comprehensive root cause analysis of any problem
• Demonstrate the use of several disciplines in decision making
• Identify various creative idea generating tools which can be practically applied at the workplace
• Apply influencing techniques to enable better decision making and implementation

Target Audience

Team leaders, department managers and supervisors who are involved in leading and participating in solving their teams’ problems, as well as making and implementing decisions.

Target Competencies

• Problem solving
• Decision making
• Creativity
• Situational analysis
• Influencing
• Leadership