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Course Methodology

 

The course uses a mix of interactive and hands-on techniques. In addition to brief presentations by the facilitator and the participants, there are numerous individual and group exercises, videos and problem solving activities. 

 

 
Course Objectives

By the end of the course, participants will be able to:

 
  • Define the foundations of Facility Management and understand Facility Management strategies
  • Outline the considerations in Facility Planning
  • Understand service delivery and performance management
  • Adopt best practice in managing the Facility Management function
  • Understand the role of project and maintenance management in Facility Management
  • Understand sustainability in Facility Management
  • Outsource key Facility Management operations to third party organizations
 
Target Audience

Personnel who are interested in learning facility management and the considerations that affect facility management.

 
Target Competencies
  • Managing FM
  • Stakeholder Management
  • Outsourcing
  • FM Procurement
  • Managing performance
  • The foundations of Facility Management
    • Key concepts
    • Core competencies
    • Roles and responsibilities
  • Facility Planning
    • Key issues
    • Utilizing space
    • Stakeholder management
    • Risks
  • Facility Management Strategy
    • The business context and drivers
    • Strategy formulation, analysis, development and implementation
    • FM Strategy checklist
  • Managing the workplace
    • People management
    • Productivity
    • Health, safety and security
    • 5S
  • Outsourcing Facility Management
    • The outsourcing decision
    • FM and procurement
    • The outsourcing process
    • Developing the contract
    • Specifying the service
  • Service Delivery and Performance Management
    • Continuity of service
    • End user requirements
    • Managing service providers
    • Managing performance
    • SLA’s / KPI’s
    • Dealing with poor performance
  • Understand the role of Project and Maintenance Management in Facility Management
    • Project Management phases and skills
    • Maintenance management essentials
    • Continuous improvement in FM
  • Understand Sustainability in Facility Management
    • The sustainability agenda
    • Environmental considerations
    • CSR
    • Innovation

Schedule & Fees


Locations & Date
11/02/2024
15/02/2024
Doha
5500$
English
21/04/2024
25/04/2024
Turkey
5500$
English
15/09/2024
19/09/2024
London
5500$
English
10/11/2024
14/11/2024
Dubai
5500$
English

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