Course Methodology

This course will be highly interactive and include group discussions, videos, case studies and syndicate work.

Participants will be involved in scenario based Crisis Management Development Exercises during the course, and be given support to initiate their own Crisis Management strategy throughout the 4 days.

Course Objectives

By the end of the course, participants will be able to:

• Understand Crisis Management and its preferred framework for the private and public sectors
• Understand escalation of incident to crisis to disaster
• Understand Civil Defence responsibilities
• Apply effective crisis management tools and techniques for when an organization is under pressure
• Develop an effective stakeholder management plan for use in a crisis
• Identify measures that would improve their organizations' crisis management capabilities

Target Audience

This course is designed for those working in a non-hazardous environment such as corporate offices, retail, transport, hospitality, healthcare public services, etc. It is ideal for senior managers who are responsible for dealing with crises at strategic and tactical levels, as well as operations managers and crisis management team personnel. Business Continuity, quality, and audit professionals such as Business Continuity Managers (BCM), Business Continuity Coordinators (BCC), or anyone with the responsibility for, or involvement with Business Continuity Plans (BCP) and/or auditing of Crisis Management Plans would also benefit from this course.

Target Competencies

• Crisis Management
• Business Continuity Management
• Risk Management
• Contingency Planning
• Internal & External Audit