Course Methodology

The course will present participants with the chance to practice the skills acquired through exercises and case studies. Group and individual presentations will also be conducted. Additionally, videos will be shown about real life companies which have implemented the Six Sigma methodology.

Course Objectives

By the end of the course, participants will be able to:

• Define and understand quality concepts and their evolution
• Discuss Six Sigma and why it is necessary to sustain business improvement and support customer service
• Apply and implement the Define, Measure, Analyze, Improve and Control problem-solving methodology
• Examine the statistical background supporting Six Sigma projects
• Compare the various tools usually used in a Six Sigma project
• Explain how to deploy Six Sigma and assess organizational readiness to launch a successful Six Sigma project

Target Audience

Managers, supervisors and professionals who wish to understand Six Sigma, its use and how it relates to work and business improvement.

Target Competencies

• Deploying Six Sigma
• Problem solving skills
• Critical thinking skills
• Using applied statistics
• Change management techniques