Course Methodology

The course's exercises, workshops, presentations, role-plays, and group discussions are meant to challenge the participants while making the course enjoyable. Assessments and gap analysis tools will be used throughout the course. Videos will also be shown to emphasize and clarify specific learning points.

Course Objectives

By the end of the course, participants will be able to:

• Explain the role and impact of leadership in supporting quality management systems
• Assess the importance of quality in organizations and various quality schools and teachings by quality gurus
• Summarize some of the common improvement methodologies and practices
• Describe team dynamics and the role of teams in supporting continual improvement projects
• Evaluate the most commonly used quality philosophies and tools and use the appropriate ones within their organization 

Target Audience

Individuals, leaders, supervisors, and all those engaged in quality management implementation and improvement of organizational performance.

Target Competencies

• Quality management
• Quality control and assurance
• Applying quality tools
• Leadership
• Team management
• Using quality methodologies