Course Methodology
The course relies on workshops, role plays, and group debriefs aimed at helping participants understand various quality concepts and applications. Additionally, the course offers hands-on experience with top-notch tools and applications, and there are numerous videos on quality tools and systems to support it.
Team discussions and presentations are also used throughout the course to foster participants’ understanding of quality concepts.
Course Objectives
By the end of the course, participants will be able to:
- Explain the importance of quality models and identify various quality concepts and frameworks used by quality gurus
- Discover the success elements of Total Quality Management (TQM) deployment
- Use TQM improvement tools to enhance customer satisfaction and improve processes within their organization
- Apply widely used improvement methodologies
- Describe various types of benchmarking tools and techniques to boost quality initiatives
Target Audience
Individuals, managers, supervisors, and all those who are engaged in quality models, awards, ISO and TQM implementation, as well as improving organizational performance.
Target Competencies
- Problem solving
- Applying quality tools
- Selecting quality models and systems
- Using Lean and Six Sigma applications
- Change management
- Understanding ISO systems
- Applying benchmarking
